Privacy Policy
Last updated: January 2026
ZivaAyu handles personal, health, consultation, and recording information with restricted access and safeguards designed to protect patient privacy.
Information We Collect
ZivaAyu collects information needed to process consultation requests, coordinate care, provide services, support patient safety, comply with legal obligations, and improve service quality.
Personal Information
We may collect your name, mobile number, email address, location, preferred language, communication preferences, and other contact or identity details you provide through the website or during consultation coordination.
Health Information
We may collect information about your concerns, symptoms, treatment preferences, relevant history, consultation notes, therapist observations, and other health-related information you choose to share or that is generated during care.
Payment Information
Payment details may be collected or processed when paid services are booked. Payment processing may be handled by third-party payment providers, and ZivaAyu generally does not store full card, banking, or payment instrument details unless required for lawful operational purposes.
Consultation Records
Consultation records may include booking details, intake responses, communications, clinical documentation, therapist notes, attendance details, consent records, and follow-up information.
Video Consultation Data
For video consultations, we may process meeting links, session metadata, participant details, device or connection information, chat messages where applicable, and information needed to support secure consultation delivery.
Consultation Recordings
We record a consultation only when you agree to it at the time of that consultation. Your clinician will ask you first, and you can say no — your care is unaffected either way. When you do agree, only the audio is recorded, never the video. It is encrypted on ZivaAyu’s own server, is never sent to any outside company, and is used for one purpose: to draft your clinician’s notes automatically. The recording is deleted as soon as those notes are drafted, usually within minutes. No member of staff listens to it.
How a Recording Is Used
A recording you have agreed to is transcribed and summarised into clinical notes by software running on ZivaAyu’s own machines. We do not use recordings for training, marketing, or quality monitoring, and we do not share them. Your clinician reviews and corrects every draft before it becomes part of your record or is shown to you.
Cookies
Our website may use cookies and similar technologies to support website functionality, analytics, security, and user experience. You may be able to control cookies through your browser settings.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal and health information from unauthorized access, loss, misuse, alteration, or disclosure.
Data Retention
We retain information for as long as needed to provide services, maintain consultation records, meet legal and regulatory obligations, resolve disputes, enforce agreements, and support legitimate business purposes.
User Rights
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information. Some records may need to be retained where required for healthcare, legal, safety, or compliance reasons.
Third-party Services
ZivaAyu may use third-party service providers for video consultations, payments, analytics, communication, hosting, data storage, and operational support. These providers are expected to handle information according to applicable confidentiality, security, and privacy obligations.
Contact Information
If you have any questions or requests about this Privacy Policy or how your information is handled, please contact us at [email protected].